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Website Terms and Conditions

Wholesale Terms and Conditions

Effective date: September 10, 2016

Last Updated: October 15, 2016

This page, together with the documents expressly referred to on it, covers information about us and contains the legal terms and conditions on which we sell products to you. On this page the words “Acqua Aroma”, “we”, “us”, and “our” refer to Acqua Aroma US, LLC. We strongly recommend that you read these Terms and Conditions carefully, as they will form part of the agreement between us. Please make sure that you understand them, before ordering any products. Our relationship is subject to these Terms and Conditions and they impose certain responsibilities upon you and they exclude and limit our liability to you in the event of loss or damage. Please note that by ordering any products, you agree to be bound by these Terms and Conditions and the other documents expressly referred to in them. We may update or amend these Terms and Conditions from time to time at our discretion. Once your order has been confirmed and an agreement is formed, we will not make any changes to the Terms and Conditions that apply to your order. However, if you are a returning customer please check our Web site regularly to ensure you are aware of any changes we have made to our Terms and Conditions since the last time you visited.

Placing orders

All buyers must be registered and approved in our system prior to place an order. If you were provided with an access key, you will be able to place orders but your information is subjected to verification prior any items are shipped. Purchase orders may be sent through our Web site (, or by calling our sales team at +1 (407) 826-1442. All products are subject to availability; we will inform you as soon as possible if the product you have ordered is not available. Once your order is confirmed please allow two business days to process your order for shipment (unless otherwise noted). When your order is shipped we will inform you via e-mail. We will include a tracking number so that you can follow your order. The minimum order for any retailer account is $300.00; and reorder minimum for any retailer account is $300.00. Acqua Aroma products are intended to be sold at the store location to which the product is shipped. If the product is to be sold at or redistributed to any other location, this retailer must obtain prior written approval from Acqua Aroma. Retailers must have written permission to sell Acqua Aroma products via the internet and approval for each distribution channel.

Suggested Retail Price (SRP)

To encourage fair competition across all retail outlets we will inform you of our Suggested Retail Price (SRP). We reserve the right to decline orders from retailers selling below suggested prices. Suggested Retail Prices can be found on our Web site or upon request.


Acqua Aroma may provide you with Room Fragrance Sprays 2.0 FL OZ as Testers, to be used in your point of sale, upon request, and subjected to availability. A wholesale buyer, who purchases any 10 items of one specific fragrance, qualifies to receive a Tester of that fragrance. Although you may qualify to receive Testers, you must inform us that you want Testers, considering that Testers are not automatically included in your order.

Terms and Forms of Payment

Available payment methods include Credit Cards, Debit Cards, and Net 30. For first time buyers, the order must be paid prior shipping (unless otherwise noted). All Credit cards and Debit card transactions are processed using Wells Fargo Merchant Services, a secure payment gateway that encrypts your card details. You agree to abide by any terms and conditions imposed by Wells Fargo Merchant Services in connection with the processing of your payment for purchasing products from us. You acknowledge and agree that we are not responsible for the acts and/or omissions of Wells Fargo Merchant Services. Customers may apply for Net 30 Terms, as terms are not automatically granted. Net 30 terms shall be based upon credit references and/or credit history. Acqua Aroma reserves the right to change any customer’s terms and to place a credit limit or credit hold on any customer without notice. Any account exceeding its credit limit or past due per its invoice terms, shall not receive additional shipments until the matter is resolved. Unpaid amounts will accrue interest at the maximum rate permitted by applicable law, from due date until paid, plus Acqua Aroma’s reasonable costs of collection. We reserve all other rights granted to a seller under the Uniform Commercial Code (“UCC”) for Buyer’s failure to pay for products or any other breach by buyer of these Terms. Acqua Aroma reserves the right to reinstate pre-pay terms based on payment history without notification.


All invoices are valued in U.S. dollars and all remittances to Acqua Aroma US, LLC shall be in U.S. Dollars.

Discount Coupons and Promotions

Acqua Aroma periodically offers promotions and coupon codes for discounts. These are valid on new orders and cannot be used on orders already placed. Promotional codes must be mentioned or entered at time of order and cannot be combined. When using a coupon or buying a promotional/discounted product offered by Acqua Aroma you are subjected to the Terms and Conditions of the promotion or coupon.

Customer Agreement

Placement of written or verbal orders shall signify customer’s acceptance of current prices and policies. This acceptance shall also denote customer’s agreement to pay all applicable fees and charges, including but not limited to: merchandise, freight, palletizing, recycling fees and finance charges.

Back Order Policy

While we strive to maintain adequate inventory levels of all of our products, occasionally high demand leaves us with items that are out of stock. Acqua Aroma does not accept orders for back ordered items. Out of stock items will be noted on our Web site, and will be removed from incoming orders, with the remaining items fulfilled and shipped within our regular shipping windows. Our Customer Service and Sales teams will do their best to facilitate easy ordering when out of stock items are back in our Distribution Center.

Shipping and Delivery

All Products are delivered to you via a third party delivery fulfilment provider, including FedEx, UPS and USPS. We reserve the right to ship by the carrier of our choice while maintaining timely deliveries with value in mind (unless otherwise noted). Delivery charges and timescales will vary depending on the type of product ordered and the delivery address. The cost of delivery will be set out in the order summary shown to you before you pay for your order. Please read the order summary carefully and ensure that you understand and agree to pay the cost of delivering your order to its destination. Orders to Alaska and Hawaii, international orders, large orders, and orders that qualify for free shipping may be shipped using the best available method. Acqua Aroma fulfillment agents may contact customers whenever deem necessary.

*Free Shipping on orders of $1000 or more.

Receive Complimentary Standard Ground Shipping on orders of $1000.00 or more. No promo code is necessary at checkout for qualifying orders. If you are using a promotional coupon code when placing your order please keep in mind that shipping costs are calculated based on your merchandise order total, after the discount code is applied to the order, and before any applicable sales taxes are applied. This offer is valid only at, and available only within the 48 contiguous U.S. states, excludes Alaska and Hawaii. Only authorized purchases will be processed and shipped. We reserve the right to change or cancel any order due to unauthorized, altered, or ineligible use of offer.

Refused Shipments

A 20% restocking fee plus freight will be charged on any refused shipments.

Damage and Return Policy

All of our products are carefully inspected before they are shipped to ensure you receive the best possible product. In the event of damage during shipping, please contact our customer service department within seven (7) days of receiving your purchase. Due to the nature of our products, all sales are final. We will replace broken items, when possible, or offer a replacement on items damaged during shipping, when applicable. Returns, refunds or replacement products for reasons other than damage incurred during shipping cannot be accepted. Carriers instruct their drivers not to deliver packages where damage is evident. After receiving delivery, you are expected to check packages promptly and inspect for any visible damage. Any damage due to shipping must be reported and registered in writing on your carrier paperwork. Merchandise may not be returned without proper authorization, you must contact us for a return authorization and shipping instructions before sending back the products. We reserve the right to charge a 20% restocking fee when applicable. Claims reported must be returned within 30 days to receive credit. No credit will be given for unauthorized returns.

Account Termination

All accounts are subject to termination by Acqua Aroma, with or without cause, on thirty (30) days’ notice.

Direct Sales

Acqua Aroma retains the right to retail its products directly and to open new accounts wherever the company considers appropriate.

Assignment of Account

Contractual rights and obligations of approved accounts may not be assigned to third parties or Sellers not approved by Acqua Aroma. Any account that sells Acqua Aroma products outside of its authorized location will be subject to review and possible termination.

Primary Area of Responsibility

Acqua Aroma expects and appreciates your best efforts to promote the retail sale and distribution of its products in your primary sales area. Acqua Aroma is not responsible to enforce retailer’s sales and distribution area; nor we guarantee retailer’s exclusivity right in any area.

Refusal of Order

Acqua Aroma retains the right to refuse an order for reasons including but not limited to: unavailability of merchandise; past payment history; and/or prior termination of account.

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